Privacy Notice

What personal data do we collect?

The personal information that we collect about you may include your name and place of work details including address, telephone number and email.

We collect this personal data through the information you provide when you:

• Contact us by phone, email or in writing

• Request information regarding our products and/or services via email, telephone or submitting a form through our website

• Enter into a contract to receive our products and/ or services

• Set up and account with us

• Sign up through our website to download information from our Resources area

• Sign up to receive communications from us

• Complete a customer satisfaction survey

We may automatically collect information if you visit our website, including details of your visits, but not limited to, traffic data, location data, weblogs and other communication data and the resources you accessed.

We may collect technical information about your computer, including IP address, operating system and browser type.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies set by Google Analytics:

_utma, _utmb, _utmc, _utmz, or others within the range _utma to _utmz.

Google Analytics is a web analytics service provided by Google, Inc. By default, Google Analytics sets four performance cookies in order to evaluate your use of the Site, including number of visits, duration of browsing and referring sites, and compiles reports for us on activity on the Site. All information these cookies collect is aggregated and therefore anonymous.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google state that they will not associate your IP address with any other data held by Google.

For more information about the way in which Google Analytics uses these cookies please visit the following link:

https://developers.google.com/analytics/resources/concepts/gaConceptsCookies

How do we use your personal data?

We process personal information for certain legitimate business purposes which may include:

• Providing products and/or services to you

• Fulfilling our contractual agreements to you

• Communicating with you in relation to the potential provision of products and/ or services

• Creating an account and invoicing for products and/ or services provided to you

• Providing you with industry information, surveys, newsletters, offers, promotions, related products and/or services which may be of interest to you

• Communicating with you in relation to any complaints, issues or disputes

• Analysing marketing data, promotional campaigns, website visits in order to make improvements to our products and/or services

• Requesting customer feedback relating to the provision of our products and/ or services

You have the right to object to the processing of your personal data on the basis of Legitimate Interest as detailed in the ‘Your Rights’ section of this document.

You also have the right to change your preferences or unsubscribe from any marketing communications from us. Every communication we send will give you the opportunity to opt-out or select the products and/ or services that you are interested in.

Who do we share your personal data with?

Your personal data will only be accessed by those who have a genuine business need to know it. This may on occasion mean that your personal information will be shared with a trusted third party in the course of fulfilling our contractual obligations to you, for example:

• Associate consultants and/ or trainers when providing our products and/ or services to you

• Our trading partners to enable provision of quotations or to deliver agreed products and/ or services to you

• Our IT and CRM support service providers in connection with maintaining our systems and continuation of services to you

Where we engage third parties to process personal data on our behalf, they do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.

For online payments we use Stripe as a third party application. We do not store financial information such as card details. Upon purchase you can provide your card details directly to Stripe through their secure site. To view Stripes’ Privacy Policy, please click here.

Your personal data may be transferred outside the European Economic Area (EEA) to one of our trusted third parties only for the purposes of fulfilling our contractual obligations to you. Data transferred outside the EEA will be protected by appropriate safeguards that will be approved as being adequate by the European Commission.

Where do we store your personal data?

We take the security of your data seriously and have internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed.

All information is stored on our secure servers and is not accessed except by our employees in the performance of their duties.

Please note that the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

How long will we keep your personal data?

Where we have identified a legitimate business interest, we will hold your personal data securely for an indefinite period in order to communicate with you regarding our products and/ or services that may be of interest to you. You may change your preferences at any time or unsubscribe by clicking on the link provided in our communications. You may also exercise your right to unsubscribe at any time by contacting Celia Cionnagh via email at dpo@mcpeurope.com

Legitimate interest

We may process your personal information for carefully considered and specific purposes which are in our Legitimate Interests and enable us to enhance the products and services we provide, but which we believe also benefit our customers. Legitimate Interests means the interests of our company in conducting and managing our business to enable us to give you the best service/products and the best and most secure experience.

For example, we have an interest in making sure our marketing is relevant for you, so we may process your information to send you marketing that is tailored to your interests. When we process your personal information for our Legitimate Interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests - we will not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

If you have any concerns about the processing of your personal data, you have the right to object to processing that is based on our Legitimate Interests. For more information on your rights, please see below.

Your rights

You have various rights with respect to our use of your personal data, these include:

• Access and obtain a copy of your data on request

• Require the organisation to change incorrect or incomplete data

• Require the organisation to delete or stop processing your data, for example where the data is No longer necessary for the purposes of processing

• Object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing

• Ask the organisation to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the organisation’s legitimate grounds for processing data

If you would like to exercise any of these rights, please contact Celia Cionnagh via email at dpo@mcpeurope.com

If you believe that the organisation has not complied with your data protection rights, you can contact the Information Commissioner’s Office: https://ico.org.uk

Data controller:

MCP Consulting Group Ltd., Blythe Valley Innovation Centre, Central Boulevard, Blythe Valley Business Park, Solihull. West Midlands United Kingdom B90 8AJ